FAQ

Quality is at the heart of everything we do. Our dog treats are made with high-quality ingredients, ensuring they are not only delicious but also nutritious for your pets. We avoid artificial flavors, colors, and preservatives, and our treats do not contain corn, wheat, or soy. Our commitment to natural, wholesome ingredients means you can trust what you're feeding your beloved pet.

All of our dog treats are proudly made in the USA. We are committed to maintaining high standards of quality and safety in our production process, ensuring that your furry friends get the best treats.

Absolutely! We offer a variety of treats to cater to dogs of all sizes. From PB Bombitas for the little pups to PB Bombas for larger breeds, we ensure that every dog has something perfectly suited for them.

We put a lot of thought and care into our treats and want to make them last for your pets! The best way to keep your pet’s treats fresh longer is to keep them in the resealable packaging they came in. Other great options include keeping them refrigerated or in an air-tight container!

We are not only committed to the well-being of your pets but also to the health of our planet. Our dog treats come in recyclable and compostable packaging, aligning with our dedication to sustainability and environmentally friendly practices.

Yes, you can easily track your order. Once your order is processed and shipped, you will receive an email confirmation that includes a tracking number. You can use this tracking number to monitor the status and location of your shipment.

After you place an order with Fun Pet Group, you can expect your items to be delivered within 3-5 business days, depending on your location relative to our home base in Colorado. We strive to process and ship orders promptly, typically within 1-2 business days of receiving the order. The delivery time frame includes the time taken for us to process your order and the shipping time.

Please note that this time frame is an estimate and can vary based on factors such as the shipping destination, the shipping method chosen, and the efficiency of the postal service. For orders outside the contiguous United States, including Hawaii, Alaska, Puerto Rico, and Canada, delivery times may vary.

If you need more specific information about the delivery time for your order or if you have any other shipping-related inquiries, feel free to reach out to our customer service team at info@funpetgroup.com. We're here to ensure you receive your pet's favorite products in a timely manner.

Fun Pet Group offers economical flat-rate shipping options for our customers. Our rates are designed to be cost-effective and ensure timely delivery. Here's a breakdown of our shipping rates:

• For orders ranging from $1 to $50, the shipping rate is $5.95 USD.
• For orders between $51 and $100, the shipping rate is $8.95 USD.
• We provide Free Shipping on orders over $101.

Please note that these flat-rate shipping options apply to residential addresses in the contiguous United States only. Orders shipped to Hawaii, Alaska, Puerto Rico, and Canada are not eligible for these rates. At Fun Pet Group, we do not profit from shipping; our aim is to deliver your order in the most cost-effective manner.

If you need to cancel your order, please contact us as soon as possible. Due to our quick processing times, we typically ship orders within 1-2 business days. To ensure the best chance of canceling your order before it ships, reach out to us immediately at info@funpetgroup.com with your order number and cancellation request. Our customer service team will do their best to accommodate your request and assist you through the process. Please note that if your order has already been shipped, you may need to follow our return process instead.

We are delighted to offer worldwide shipping for our products. No matter where you are located, you can enjoy the unique and fun treats and toys from Fun Pet Group. We ensure that all our customers, regardless of their location, receive the same level of quality and service. For specific details about shipping times and costs to your country, please visit our shipping information page or contact our customer service team at info@funpetgroup.com. We are here to make sure your furry friends get their favorite treats and toys, no matter where they call home.

We understand that every dog has unique tastes and preferences. That's why we stand by our "Love It or Return It" policy. If your dog doesn't love our treats, we want to make it right. You can receive a refund or a replacement for the product, one time per household, within 30 days of your purchase. We take your satisfaction and your pet's happiness seriously and are committed to providing products that both you and your furry friend will love. Please contact us to initiate the process, and we will take care of you and your pet.

LOVE IT OR RETURN IT. PERIOD.

We put a lot of thought and care into creating our products and we want you and your pets to love them too. If either of you is not completely satisfied, we will refund or replace one time per household within 30 days of purchase.

Please contact our customer service team via help@yourstorename.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

After you reach out to us at info@funpetgroup.com with your return request and order number, we will provide you with a shipping label to return the item. Once we receive the returned item at our facility, the return process typically takes about 5-7 business days.